Cutting down on cost and simplifying communications is one of the primary goals of any business. It should be one of the first. Once you have all lines of communications up, running smoothly, and best of all, at a good cost, companies can proceed at full speed.
Unified Communications is one of those factors that is so important, but often taken for granted. Like never realizing how much easier having a car or public transport makes your life, until it is in the shop or on strike.
One of the first places to start looking is in the options of VoIP services.
VoIP stands for Voice Over Internet Protocol. Wikipedia defines it as an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection, you can get phone service delivered through your Internet connection instead of from your local phone company. (www.voip-info.org/wiki/view/What+is+VOIP)
In more relatable terms, VoIPs offer the best rates, reliability, and security in the transmission of voice and data communications for business. Originally used mostly for phone calls, the new age of digital information sees an increase in the desire for faxes, emails, web conferences and internet applications to be included in provider services. Companies are catching on quick; it is the becoming the standard of telephony and data operations.
How is this helping me?
You might be asking why. What are the benefits? With so many products and services available to us now, there should always be a healthy bit of skepticism. No one wants to give their money away without understanding the benefits.
A quick overview of specific services VoIPs include will help make the upsides clearer. Voicemail, virtual receptionists, call forwarding, call recording, on-hold music, voicemail-to-email, conference calling, video conferring, instant messaging, call screening, missed alerts and call logs are among the many features offered by most VoIP providers.
1. People can work from remote locations- More and more companies are becoming globalized, and long gone is the concept of having just one office in one location. With VoIPs, you are allowing your company to employ the best candidates for your business, without restrictions to local commuting areas. Employees can work when they need, where they need, and studies have shown that makes all the difference in their productivity levels. Good for them and good for the company.
2. Save time on playing phone tag. For some reason, many people just do not like checking their voicemails. It is almost the same as hearing a person speak live but less efficient. With many providers, translations from voicemail to emails is a great feature which enables those VM adverse to be able to respond via email or a phone call straight away. With 33.8% of Americans checking their emails throughout the day, this is a significant benefit.
3. Better customer service – Business is all about making customers happy. Happy customers return and are the best brand and product ambassadors a company can have. With the features above, it will be easier to keep in contact with customers to inform them of any changes, updates, and save more complete profiles for specific clients, so there is no wasted time verifying their information for the umpteenth time. Fast, efficient customer service has always been my favorite. I doubt I am alone in that opinion.
These are in addition to the reduced cost in service plans and personnel to maintain the systems. Businesses are further able to reduce IT professionals by opting for hosted VoIP networks, making the maintenance, update, security, and functionality the provider’s responsibility.
What to consider in a provider company
As with anything else, when someone is successful and has a new idea people can make money on, well, they’re going to try. Some of the leading providers are taking notice as can be seen in a communications blog.
Over the last decade and more, small VoIP providers have popped up all over the place, some have even made waves by launching fairly disruptive offers in the marketplace. Small integrators and managed service providers figure they can start a VoIP business on a budget in their garage and increase their revenues and customer bases.
The article goes on to compare these small pop-ups, with outdated musicians, won’t bring much more than a laugh and people questioning your judgment abilities. Stick with the more nerdy but much more reliable with well-rounded players.
For a quick round up to cement what VoIP is and benefits, check out this short Youtube video below.
You might be in charge of your communications, and know all about the nuances of VoIPS, or maybe you’re in a different department but still wanting to have a general idea what is occurring around you. As one of the leading business VoIP providers rank by Infonetics, XO Communications is a good place to get an overview of what this technology is and how it might help your business. They’ve been in the business since the beginning and have bragging rights of being one of the first providers to surpass one million Business VoIP end users.